Delivery & Returns
Delivery costs are included in the prices shown for UK orders. Orders made outside the UK may be subject to additional delivery costs. All parcels are sent using a courier service.
We will dispatch your items within ten days of receiving your order.
You will receive a confirmation email when your order has been dispatched. In some cases, we may dispatch items separately but we will continue to update you by email about the status of your order.
Your dispatch confirmation email will include information about how to track your parcel.
If you have any queries about your delivery, please email email@example.com with your name, delivery address and order reference.
We hope that you will be delighted with your purchase from us. If, however, you do wish to return any item for exchange or refund, please note the following: We will gladly exchange or offer a full refund for any items returned to us within seven days of you receiving the item. However, you will have to cover the cost of returning any items to us.
The item(s) being returned must be unworn and in ‘as new’ condition. We are unable to offer an exchange or refund if there is evidence to show that the item(s) have been worn by you.
Please post the item(s) you are returning to:
Katherine Thomas Studios,
7, Royal Victoria Patriotic Building,
John Archer Way,
London SW18 3SX
You should obtain a proof of posting receipt and keep this in a safe place, in case your package is lost in transit. We cannot be held responsible for any items that are lost in the post.
When we receive the item(s), we will either exchange them for the alternative size, colour or garment you have requested, or refund the purchase price (and any applicable delivery charge) as soon as possible to the original payment card that you used to pay for the order.
In the unlikely event that your item is defective, we will also refund any reasonable costs you have incurred in returning the item to us.
Any return or exchange request which is not received within seven days of receipt of your order will be considered at the discretion of Katherine Thomas Ltd. You should email any enquiries of this nature to: firstname.lastname@example.org including your name, a daytime contact phone number and your original order reference.
This returns policy is in addition to your statutory rights.